Troubleshooting Strategy

The Visual Basics of Being An Effective Troubleshooter

March 17, 2022
MSACL Video Library, LC-MS Troubleshooting Guide
Troubleshooting Strategy

This is the narrative.

My Comments
It seems to me that the speaker took proactive approach to troubleshoot a problem before the problem arose. He overlaid the current one with the reference, and see if there is any deviation.

Summary
The Goal of troubleshooting LC-MS/MS in this training:

  • Isolate the specific, most likely cause of a problem
  • Reduce downtime
  • Reduce cost
  • help service engineer to show up with the correct parts to complete your service quickly

General Troubleshooting tips:

  • Visual inspection is Key
  • Start by “breaking the system down”
  • Having a BASELINE for all metrics is critical to proper troubleshooting
     - Logbooks to track problems and solutions
     - Reference values for instrument readbacks
     - System suitability
...

The Visual Basics of Being An Effective Troubleshooter

March 17, 2022
MSACL Video Library, LC-MS Troubleshooting Guide
Troubleshooting Strategy

This is the narrative.

My Comments
It seems to me that the speaker took proactive approach to troubleshoot a problem before the problem arose. He overlaid the current one with the reference, and see if there is any deviation.

Summary
The Goal of troubleshooting LC-MS/MS in this training:

  • Isolate the specific, most likely cause of a problem
  • Reduce downtime
  • Reduce cost
  • help service engineer to show up with the correct parts to complete your service quickly

General Troubleshooting tips:

  • Visual inspection is Key
  • Start by “breaking the system down”
  • Having a BASELINE for all metrics is critical to proper troubleshooting
     - Logbooks to track problems and solutions
     - Reference values for instrument readbacks
     - System suitability
...